FAQs
Awaiting Order Arrival
Once your order is shipped, you will receive a tracking ID via email or SMS. You can also visit our Track Your Order page and enter your order details to check the latest delivery status.
Most orders are delivered within 3–7 business days, depending on your location. Delivery to remote areas may take a little longer.
If your order has not arrived within the expected delivery time, please contact our customer support team with your order number. We will investigate and provide an update as quickly as possible.
Yes. Orders can be cancelled before they are shipped. Once the order has been dispatched, cancellation may not be possible.
If you receive a damaged, defective, or incorrect product, you can request a return or replacement according to our Return & Refund Policy. Refunds are processed after the returned item is inspected.
Ordering & Payment
We accept Credit Cards, Debit Cards, UPI, Net Banking, Digital Wallets, and Cash on Delivery (COD) for eligible locations. All payments are processed securely to ensure a safe shopping experience.
Yes. Your payment information is protected with secure encryption and trusted payment gateways, ensuring every transaction is safe and reliable.
Yes, you can cancel your order before it has been shipped. Once the order is dispatched, cancellation requests may not be accepted. Please contact our support team for assistance.
After a successful payment, you will receive an order confirmation via email or SMS. You can also check your order status by logging into your Punjkart account.
If your payment fails but the amount is deducted, please wait 24–48 hours. The amount is usually refunded automatically by your bank. If the issue persists, contact our customer support with your transaction details.
After sales
If your product arrives damaged or defective, contact our support team within 48 hours of delivery with clear photos or a video of the item. After verification, we'll arrange a replacement or refund according to our return policy.
Yes, eligible products can be returned or exchanged within our return window. The item must be unused, in its original packaging, and meet our return policy conditions.
Once your return request is approved and the product passes inspection, your refund will be processed to the original payment method within 5–10 business days.
If your product develops a manufacturing defect after delivery, please contact our customer support with your order details. We'll help you with warranty claims, repairs, or replacement if applicable.
You can reach our customer support team via email, phone, or the Contact Us page. Please keep your order ID handy for faster assistance.
Refund
We offer refunds for eligible orders according to our Refund Policy. If your request meets the return conditions, your refund will be processed after the returned product is received and inspected.
Once your refund is approved, the amount is usually credited within 5–10 business days, depending on your original payment method and bank processing time.
Yes. If your order has already been shipped, you can request a return after delivery. Once the returned item is received and verified, your refund will be initiated.
Eligible returns are refunded for the full product value. Shipping fees or return shipping charges may not be refundable unless the item is damaged, defective, or incorrectly delivered.
If you haven't received your refund within the expected timeframe, please check with your bank or payment provider first. If the issue continues, contact our support team with your order details, and we'll help you resolve it promptly.